GENERAL INQUIRY FAQ
You may order online as a guest. However, we recommend creating an account so that all your details will be saved for your next purchase and be the first to get updates on our latest promos.
You will receive an order confirmation through the email you keyed in at the checkout page as soon as you complete your online purchase. You will also receive an update on any changes or status of your order through email.
Pay conveniently online with our payment options.
We accept major credit and debit cards as payment for your online purchase. For credit cards, we accept Visa, Mastercard, JCB and AMEX. For debit cards, Visa and Mastercard only.
We also accept Gcash and GrabPay.
Yes. Regular and 0% Installment up to 12% are also available as payment options for your online purchase. You may check the available bank partners for the 0% Installment at the checkout page.
Can I use my MOM Card on my online purchase to earn points?
Don't forget to enter your MOM Card number on the checkout page. Make sure your card is not expired and that you own the card. There will be a validation of card details to ensure it matches the owner of the card. Please note that we won't be able to credit points right away after the transaction has been completed. Validating and crediting of points takes about 10 working days.
We are as excited as you are in adding Cash on Delivery to your payment options. We will give you an update as we launch this soon in our online store.
Yes, shipping is available nationwide. Now delivery takes shorter. Your online order will only take 3 business days for Metro Manila and within 7 business days outside Metro Manila.
If you receive a defective/damaged or wrong/missing items, you may only request for a return or refund within 7 days upon receipt of delivery. All claim requests are still subject for approval.
To view the complete returns and exchange policy, please click here
CURB SIDE INQUIRY FAQ
It is FREE! curbside pickup option available to online customers.
To order using this option, just select this as your preferred shipping option during the checkout process
Curbside pick up is open everyday except Sundays from 10:00 am to 4:30 pm. Slots are for confirmation.
Customers will be notified by SMS or email that the order is ready for collection. If you have arrived before notification, we may not have your item available yet
Your orders can be picked up 2 business days after we have prepared your items.
Please bring and present a valid photo-bearing ID, and the email confirmation receipt showing the order number or the order confirmation receipt (also sent by email).
You may also send a person to collect on your behalf just as long as you inform our Customer Service team of the authorized person.
He/she should also bring and present a valid photo-bearing ID, and the email confirmation receipt showing the order number or the order confirmation receipt (also sent by email).
Yes, you may book a courier of our choice. Please coordinate closely with our customer service to let us know of the booking details.
Please collect your purchase within 14-days once you receive your Notification e-mail that your purchase is ready for pick up
Please contact our Customer Service Team within the pick up period for an extension.
Please take note that any returns or exchange should be validated first. Please refer on the Returns & Exchange policy on our FAQ page.