How can I get my refund?

Once your return has been approved by our Customer Service, you will have the option of receiving an evoucher/gift card that can be used at the store to purchase a replacement of the item you have, or if the item is not available in the store.

If you paid for your item via credit card, you may also choose to have the charges reversed. However, this may take longer depending on your issuing bank. Once processed, we recommend checking your next billing statement for validation. We will process the charge back once the request has been made in the store.

How long is the evoucher/gift card valid for?

The evoucher/gift card is valid for the 30 days, where the first day is the date of issuance. You may only use it in our online store. Unfortunately, we will not be able to extend the validity of the credit memo once it has expired.


How long does the replacement and refund process take?

Replacing your item/s in online store will only take a few minutes, given that all requirements are met according the Return Policy. Once our Customer Care Service has validated the item/s and issued your evoucher/gift card, you may already select a replacement item. Should the replacement item's price be lower than the evoucher/gift card value, no refund shall be given. Meanwhile, you will need to settle any excess amount if the replacement item's price is higher than the evoucher/gift card value.

For credit card charge back, it may take longer as it will be highly dependent on your credit card issuing bank. We recommend checking your next billing statement for validation.

Will my shipping fee be refunded when I return my item/s?

Since the courier has already performed its delivery service, we shall no longer include the shipping fee in the refund.


How long is your returns window?

You may apply for claims to return any item purchased from our online store within seven (7) days from the date when you received your order, where day one is the receiving date.


What can I return?

Valid reasons for return and exchange:

receive a product that is fundamentally different in nature from the product specified in the website;

receive a faulty, defective, or damaged product;

receive a product that is not as advertised on the platform;

wrong item is delivered;

Be sure that all items to be returned are still in their original packaging, with complete accessories and attached price tag.

Please note that returns/exchange of intimate apparel or items considered as generally hygienic in nature (e.g., underwear, socks, stockings, earrings, etc.) will not be accepted at any of our branches for any reason. For consumable items, only sealed or unused can be requested for return/exchange. For valid returns, Return Shipping Fee is shouldered by the buyer. 


How do I return the items I bought from

You can return the items by contacting our Customer Care Service via email, chat or Contact Us Page.  Please indicate your complete name, order number, order date and reason for returning item.  Customer Care Service will respond with return instructions. 


Also, we would like to advise you that the following conditions are not entitled to a return or exchange under the Consumer Act of the Philippines (RA 7394):

A sudden change of mind

Defects caused by misuse or mishandling of items by customer

Discovery of lower price of the same item from another store